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CategoriesSupport CenterGift of the Day!We Accept ...     Our Family of Websites |
Return Policy We will gladly accept your return on any un-wrapped and un-used product. Returns must be pre-authorized by us and must be received within 20 days of order date. We do not make date exceptions. Send us an email prior to the return and we will give you a return number for the outside of the package. A return number must be on the outside of the box in order for the return to be accepted. Please make sure to re-package any return items to ensure no damage in shipping and insure the package for the appropriate value. If items arrive back to us damaged we will be unable to issue a refund. Refused items are treated the same as returns. All returns will be charged a 30% re-stocking fee. Shipping charges are non-refundable. No Exchanges Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to us for a refund and then visit our website to purchase the new item that you want. Note: We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can Contact Us if you have any questions. Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our us within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days. Items that are returned more than 15 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion. If a package is returned to us undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 30% restocking fee and the original shipping charges. Our Return Policy at a Glance Credit Time Table When will my credit appear on my account? If you have not received your credit within the allotted time, please Contact Us. How to Return An Item 1. Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form or email. 2. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FedEx to ensure proper tracking of your product. 3. Receipt of your item - We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return. |
Handmade Gifts & Gift Ideas: Baby Gifts, Flower Gifts, Gift BasketsCopyright © 2008 Mellow Gifts. All Rights Reserved. |
