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Privacy Policy
 We are fully committed to protecting your privacy. We use the information we collect to enhance your shopping experience at our web site. We do not distribute your personal information to outside parties. If you no longer wish to receive any emails or special offers from us, reply to any message we send to you with REMOVE in the subject.
Why do we collect information about you?
In order to process an order, we need to know your name, e-mail address, shipping address, credit card number, and expiration date. This information allows us to process and ship your order, while keeping you up to date of your order status via email.
We may also use the information we collect to notify you about important changes to the web site, new services, and special offers we think you'll be interested in. If you would rather not receive this information, just reply to any email you receive from us with the word REMOVE in the subject.
How do we protect your personal information?
When you place orders or access your account information, we offer our secure server. Secure Sockets Layer (SSL) encrypts all information you enter before it travels over the Internet to us.
What are cookies?
Cookies are of small bits of information that are stored on your computer's hard drive, by your browser. No personal information is stored in our cookies. We use them because they allow us to offer you more features and functionality. For example, they enable us to store products in your shopping cart from one visit to another.
Most web browsers, by default, accept cookies, but you can usually change a setting in your browser to prevent their use. Even if your browser is set to prevent the use of cookies, you can still shop at our web site, place items in your shopping cart, and purchase them.
Will we distribute your personal information to outside parties?
We will not distribute your personal information to other organizations.
Return Policy
We proudly stands behind the quality products that we sell. You may return any unopened merchandise in its original condition within 15 days of receiving your order. We will refund the total sales amount, less a 30% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.
Custom / Personalized Items
Unfortunately we cannot refund purchases on any custom or personalzied items. Absolutely no exceptions!
No Exchanges
Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to us for a refund and then visit our website to purchase the new item that you want.
Note: We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can Contact Us if you have any questions.
Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our us within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.
Items that are returned more than 15 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion.
If a package is returned to us undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 30% restocking fee and the original shipping charges.
Our Return Policy at a Glance
Items must be returned within 15 days of receipt.
Returned items are subject to a 30% restocking fee.
All items must be returned in the original containers and must be un-opened and un-used.
Credit Time Table
Please allow 7-14 business days after we receive your package for a refund to be processed to your credit card.
If you paid using a personal check, cashier's check, or money order we will send a refund check through USPS.
This time does not include the time it takes for the item to be returned to us or the time involved to process a claim.
When will my credit appear on my account?
If you have not received your credit within the allotted time, please Contact Us.
How to Return An Item
1. Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form or email.
2. Shipping your return - If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FedEx to ensure proper tracking of your product.
3. Receipt of your item - We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.
*any discounts given or coupons used at the time of purchase will not be included with refunds
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